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  1. Visa holds Before you complete a transaction with your card, the Merchant or other person involved in the transaction may obtain an authorisation (or “hold”) amount on your card. This authorisation may be... Date Updated: 05/08/2020
  2. Register for OnlineCode Updated OnlineCode is our ‘two-factor authentication’ system that gives you an additional layer of protection when you’re using ANZ Internet Banking. It works by sending a unique code to your mobile phone... Date Updated: 16/09/2020
  3. Unable to log in to Internet Banking There are several possible reasons why you may not be able to log into ANZ Internet Banking. Here are a few checks you can make: Check you are entering the correct customer number Check the password... Date Updated: 05/08/2020
  4. Card Security Code A CSC (Card Security Code) is a three digit number located on the back of MasterCard and Visa credit or debit cards, typically found to the right of the signature strip. The code is... Date Updated: 05/08/2020
  5. KiwiSaver early withdrawal for permanent emigration If you move overseas permanently, other than to Australia, you can withdraw your savings (excluding any Australian sourced funds) from KiwiSaver after you've been overseas for one year. To... Date Updated: 05/08/2020
  6. KiwiSaver early withdrawal for a first home Once you’ve been a KiwiSaver member for at least three years, you may be able to use your KiwiSaver savings to help buy your first home. To get started, you can use this  online form to request... Date Updated: 05/08/2020
  7. Unarranged overdraft fee An Unarranged overdraft fee applies if we choose to let you make payments or withdrawals or we pay any cheques or take any fees or charges, when you don’t have enough money in your account... Date Updated: 05/08/2020
  8. Get old account statements Updated You can get previous account statements for open accounts in ANZ Internet Banking, ANZ goMoney or by calling us on 0800 269 296 or visit any ANZ branch .  If you require statements for... Date Updated: 16/09/2020
  9. Apply for a home loan top up Updated To apply for an ANZ Home Loan top up: If you already have an ANZ Home Loan, you can apply for a top up via the 'Apply and Open' feature or click into 'Your home loan', then click 'Request loan... Date Updated: 16/09/2020
  10. Cheque clearance times Cheques can take 3-5 business days to clear when deposited into an account. Foreign cheques may take longer to clear.  We no longer offer special answers (faster clearance) on cheques... Date Updated: 05/08/2020

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