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  1. Find your customer number Your customer number is a number unique to you and is what you use to register for or log in to ANZ Internet Banking and ANZ goMoney as well as ANZ Phone Banking. This can be found on the back... Date Updated: 05/08/2020
  2. Order a new Visa Debit card To order a new Visa Debit card you must first meet the following criteria: You have an active everyday or savings account that you can access severally (single signing authority) You are at... Date Updated: 05/08/2020
  3. Personalise your Visa Debit card With an ANZ MyPhoto card you can put an accepted image of your choice on your ANZ Visa Debit card. It's easy, free and fun. To order an ANZ MyPhoto card you must first have an... Date Updated: 05/08/2020
  4. Using cards overseas When travelling overseas with an ANZ EFTPOS, Visa Debit or credit card there are several things to keep in mind:   Check your expiry date If your card is due to expire during your overseas... Date Updated: 14/10/2020
  5. Visa holds Before you complete a transaction with your card, the Merchant or other person involved in the transaction may obtain an authorisation (or “hold”) amount on your card. This authorisation may be... Date Updated: 05/08/2020
  6. Cancel your card and order a replacement If your EFTPOS, Visa Debit or personal credit card has been lost or stolen, you must report it to ANZ immediately. We are available 24/7 to assist. You can report your EFTPOS, Visa Debit or personal... Date Updated: 19/04/2018
  7. Overseas travel If you have overseas travel planned, there are several things ANZ can help with: What you need to know when using a card overseas How to arrange travel insurance If you are planning to make any... Date Updated: 13/11/2020
  8. Lost EFTPOS/Visa Debit card If you have lost your EFTPOS or Visa Debit card, you must report it to ANZ immediately. We are available 24/7 to assist. You can report your card as lost or stolen  using ANZ Internet... Date Updated: 05/08/2020
  9. Order a new EFTPOS card To order a new EFTPOS card you must first meet the following criteria: You have an active everyday or savings account that you can access severally (single signing authority) You are at least 13... Date Updated: 25/09/2020
  10. Dispute an ATM, EFTPOS or Visa Debit transaction To dispute a transaction on your ANZ account you must be the cardholder on the account. For Visa Debit or EFTPOS transactions we recommend you contact the merchant where the purchase was made first... Date Updated: 10/03/2020

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