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  1. Find your customer number Your customer number is a number unique to you and is what you use to register for or log in to ANZ Internet Banking and ANZ goMoney as well as ANZ Phone Banking. This can be found on the back... Date Updated: 05/08/2020
  2. Credit card travel insurance If you have a Gold or Platinum credit card with ANZ and you pay for at least half of your pre-paid travel expenses with your card you may be eligible to receive overseas travel insurance. To check... Date Updated: 01/10/2020
  3. Unforeseen financial hardship Financial hardship can affect people in different ways. We may be able to provide you with hardship assistance depending on your circumstances. Visit our Financial Hardship portal for more... Date Updated: 05/08/2020
  4. Making a credit card payment Paying off your ANZ credit card is easy - just choose the option that suits you: Transfer funds : You can easily transfer funds to your ANZ credit card from your ANZ accounts through ANZ goMoney... Date Updated: 14/08/2018
  5. Overseas travel Updated If you have overseas travel planned, there are several things ANZ can help with: What you need to know when using a card overseas How to arrange travel insurance If you are planning to make any... Date Updated: 13/11/2020
  6. Using cards overseas When travelling overseas with an ANZ EFTPOS, Visa Debit or credit card there are several things to keep in mind:   Check your expiry date If your card is due to expire during your overseas... Date Updated: 14/10/2020
  7. Visa holds Before you complete a transaction with your card, the Merchant or other person involved in the transaction may obtain an authorisation (or “hold”) amount on your card. This authorisation may be... Date Updated: 05/08/2020
  8. Increase credit limit You will need to contact us to increase your ANZ credit card limit.   Contact us Call us on 0800 658 044 . If you are overseas, call  +64 9 522 3010 Send us a Bank Mail request... Date Updated: 05/08/2020
  9. Dispute a credit card transaction We recommend you try contacting the merchant you made the purchase with before submitting a dispute. To dispute a transaction on your ANZ credit card you must be the primary or additional cardholder... Date Updated: 05/08/2020
  10. Cancel your card and order a replacement If your EFTPOS, Visa Debit or personal credit card has been lost or stolen, you must report it to ANZ immediately. We are available 24/7 to assist. You can report your EFTPOS, Visa Debit or personal... Date Updated: 19/04/2018

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