Failed payment fee

Last updated: 23/08/2017 04.35 PM

Why was I charged a Failed Payment fee?

We charge a Failed Payment fee if we couldn’t make a future-dated electronic payment you’d set up and confirmed because you didn’t have enough money in your account.  Electronic payments are payments you make using Internet Banking, goMoney, or Phone Banking, or payments we make for you electronically. You can set up electronic payments to go on the same date or a future date.

If you don’t have enough money in your account when we try to make a payment for you, we’ll try again throughout the day on the payment date. We call this ‘retry’. We make our final attempt at 4am the following business day. If you still don’t have enough money when we make our final attempt at 4am on the next business day, your payment may fail and we may charge a Failed Payment fee.

For more information about our fees, see our rates, fees and agreements section or the Fees and Charges brochure available on request from any branch.

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