If you make an electronic payment by mistake, the owner of the account it has been paid to will need to agree to return the money to you.
We'll try to help you recover the payment by contacting the account owner. This service is called a credit retrieval request and there is a fee as below. There is no guarantee that the request will be successful.
Fees
A credit retrieval fee of $25 may be charged. This fee applies to all requests, even if they aren't successful.
If you have made a number of electronic payments by mistake there is no charge for these additional transactions if they are sent in the same request. See our rates, fees and agreements section for more information.
Please contact us to discuss your options:
- Call ANZ on 0800 269 296. If you are overseas, call +64 4 470 3142 (toll charges apply)
- Send us a Bank Mail request via ANZ Internet Banking
- visit any ANZ branch in New Zealand with Photo ID