Once we’ve sent an automatic payment, we can’t cancel or reverse it.
You can only skip or stop an automatic payment you’ve set up:
- for a future date, up to 4am on the payment date
- to go out that same day, before 9.30pm
- while the payment is in retry.
If you make a mistake, contact us immediately. We may be able to help by contacting the other ANZ customer or bank and asking them to return the money. We can’t guarantee you’ll be able to recover the payment. A credit retrieval fee of $25 applies, even if we’re not able to recover the funds for you.
If you have made a number of electronic payments by mistake there is no charge for these additional transactions if they are sent in the same request. See our rates, fees and agreements section for more information.
We don’t have to get involved in disputes between you and anyone receiving your electronic payment.