Payment not made

Last updated: 23/08/2017 04.35 PM

Why has my payment not been be made?

There are some situations where we can refuse to make an electronic payment:

  • You don't have enough money in the account you're paying from to make the payment, or that money is uncleared funds.
  • The payment amount is over any transaction limit for that account.
  • A technical failure stops us processing the payment. This could be in our systems or in the systems used by the banking industry.
  • The information you've given us isn't complete or correct.
  • We believe the payment involves some form of fraud, money laundering, or other criminal conduct by you, an authorised signatory, or someone else.
  • We've received a Court order that stops us processing the payment.

If you are experiencing problems with a payment that you think should have been made but hasn't, please don't hesitate to contact us.

See Payment Processing times Answer Link

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