There are some situations where we can refuse to make an electronic payment:
- You don't have enough money in the account you're paying from to make the payment, or that money is uncleared funds.
- The payment amount is over any transaction limit for that account.
- A technical failure stops us processing the payment. This could be in our systems or in the systems used by the banking industry.
- The information you've given us isn't complete or correct.
- We believe the payment involves some form of fraud, money laundering, or other criminal conduct by you, an authorised signatory, or someone else.
- We've received a Court order that stops us processing the payment.
If you are experiencing problems with a payment that you think should have been made but hasn't, please don't hesitate to contact us.
See Payment Processing times Answer Link