Dispute an ATM, EFTPOS or Visa Debit transaction

Last updated: 10/03/2020 11.56 AM

How do I dispute an ATM, EFTPOS or Visa Debit transaction?

To dispute a transaction on your ANZ account you must be the cardholder on the account.

For Visa Debit or EFTPOS transactions we recommend you contact the merchant where the purchase was made first to see if it can be resolved directly with them. 

  • For Visa Debit transactions, you may have up to 120 days from the transaction date to lodge a dispute.
  • For EFTPOS transactions, you may have up to 60 days from the transaction date to lodge a dispute.
  • For ATM transactions, you may have up to 60 days from the transaction date to lodge a dispute. For issues with depositing or withdrawing money at an ATM, we’ll need specific information from you. This includes the ATM location, date the transaction was made, card number used and the amount withdrawn or deposited.

Call us on 0800 269 296 (+64 4 470 3142 if you are overseas) or visit any ANZ branch and we'll complete a transaction dispute form with you.

ANZ will investigate the dispute and keep you updated along the way.  This includes whether or not it is successful.  We will endeavour to investigate and notify you within 20 business days of the form being completed.  Should this take longer, we’ll let you know.


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