Payment processing times

Last updated: 16/03/2018 03.41 PM

When will my payment be made?

Choose a payment type below for more information:

Bill payments/one-off payments
Automatic payments
Funds transfers (between own/linked accounts)
Direct debits

We can refuse to make an electronic payment in some situations:

  • You don't have enough money in the account you're paying from to make the payment, or that money is uncleared funds
  • The payment amount is over any transaction limit for that account
  • A technical failure stops us processing the payment. This could be in our systems or in the systems used by the banking industry
  • The information you've given us isn't complete or correct
  • We believe the payment involves some form of fraud, money laundering, or other criminal conduct by you, an authorised signatory, or someone else
  • We've received a Court order that stops us processing the payment

Contact us

By phone

on 0800 269 296

6am to 12 midnight,
7days a week


Contact us online

Visit an ANZ branch

Find your nearest branch