Payment processing times

Last updated: 05/08/2020 05.08 PM

When will my payment be made?

Queen's Birthday weekend payments

Over Queen’s Birthday weekend, your payments may be processed on different days.

Payment type

Due on 

Will be sent

Future-dated electronic payments and loan payments
Monday 1 June 2020 Tuesday 2 June 2020


There are no changes to same-day electronic payments. Remember, if you set up a same-day electronic payment to another bank after 10pm or on a non-business day, we take the money immediately but send the payment in the morning of the next business day.

We understand you’ll receive Ministry of Social Development (MSD) payments earlier than usual.

MSD payments:

Usually available

Will be available on

Tuesday 2 June 2020
Saturday 30 May 2020


There is no change to when you'll receive IRD payments.

Choose a payment type below for more information:

Bill payments one-off payments
Automatic payments
Funds transfers (between own/linked accounts)
Direct debits

We can refuse to make an electronic payment in some situations:

  • You don't have enough money in the account you're paying from to make the payment, or that money is uncleared funds
  • The payment amount is over any transaction limit for that account
  • A technical failure stops us processing the payment. This could be in our systems or in the systems used by the banking industry
  • The information you've given us isn't complete or correct
  • We believe the payment involves some form of fraud, money laundering, or other criminal conduct by you, an authorised signatory, or someone else
  • We've received a Court order that stops us processing the payment

Contact us


Quick answers from our digital assistant

Secure email via Internet Banking

Call us

0800 269 296

6am to 12 midnight,
7days a week

Visit a branch