Lodge a complaint

Last updated: 23/08/2017 04.35 PM

How do I lodge a complaint?

We're serious about providing excellent service. That's why your feedback is so important to us.

If you have a problem or concern, we want to know so we can fix it as quickly as possible. We'll try to resolve the issue immediately. However, if we need to investigate the matter in more detail, we'll aim to resolve it to your satisfaction within 5 working days.

If you have a suggestion about how we can do things better, we'd like to hear about it so we can improve our service.

Contact us

  • Talk to the team at your nearest ANZ branch, or give your manager a call - they will try and fix things for you on the spot
  • Call our ANZ Customer Feedback toll-free number 0800 560 555. If you are overseas, call +64 4 470 3142 (toll charges apply)
  • Use the online feedback form
  • Customers registered for ANZ Internet Banking can also send us a Bank Mail.

By mail:

 Write to us at:

ANZ Customer Relations
Private Bag 92210
Victoria St West

If you have concerns about how your complaint is being progressed or how it has been handled, you can ask our Customer Relations team to independently review the matter on your behalf.


The Banking Ombudsman

If you feel we haven't resolved your concern satisfactorily, you can seek independent assistance from the Banking Ombudsman. Please note that before the Banking Ombudsman can review your complaint, it must first have been fully investigated by ANZ.

The Banking Ombudsman can help customers resolve concerns and disputes with their bank, free of charge. The Banking Ombudsman isn't able to consider all types of complaints - see the Banking Ombudsman Scheme website for more information. You can contact the Banking Ombudsman Scheme from the website, write to Freepost 218002, PO Box 25327, Featherston Street, Wellington 6146 or call 0800 805 950.

Contact us

By phone

on 0800 269 296

6am to 12 midnight,
7days a week


Contact us online

Visit an ANZ branch

Find your nearest branch